Last updated: [01-07-2026]
- Introduction
GTW Developments Group Ltd T/A Airbond respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit our website at https://airbondsplicer.com/;
- contact us by telephone, email, website form or post;
- request product information, technical advice or support;
- ask us for a quotation;
- purchase products or services from us;
- supply products or services to us; or
- otherwise communicate or do business with GTW Developments Group Ltd T/A Airbond.
This policy also explains your rights under UK data protection law.
- Who we are
GTW Developments Group Ltd T/A Airbond is the data controller responsible for deciding how and why your personal information is used.
Our details are:
GTW Developments Group Ltd T/A Airbond
Company number: 03392707
Registered office:
Severn House
Hazell Drive
Newport
Wales
NP10 8FY
Trading and correspondence address:
Unit 1, Pavilion Industrial Estate
Pontypool
NP4 6NF
United Kingdom
Telephone: +44 (0)1495 755661
Email: [email protected]
Questions about this policy or requests concerning your personal information should be sent using the contact details above.
- The personal information we collect
The personal information we collect depends on how you interact with us.
We may collect the following categories of information.
Identity information
This may include:
- your name;
- job title;
- employer or organisation;
- department; and
- customer, supplier or account reference.
Contact information
This may include:
- business or personal email address;
- telephone or mobile number;
- postal address;
- billing address; and
- delivery address.
Enquiry and correspondence information
This may include:
- information submitted through our website;
- email correspondence;
- details of telephone conversations;
- product or technical enquiries;
- requests for meetings or online consultations;
- complaints and feedback; and
- records of customer-support communications.
Commercial and transaction information
This may include:
- products or services you have requested or purchased;
- quotations and orders;
- invoices and payment records;
- delivery details;
- purchase history;
- warranty information;
- returns or repair records; and
- information concerning our commercial relationship with you or your organisation.
We do not normally collect or retain full payment-card details ourselves. Where card payments are accepted through a third-party payment provider, those details will ordinarily be processed directly by that provider.
Technical and product-support information
This may include:
- the Airbond products you use;
- product model and serial numbers;
- machinery or production information;
- technical requirements;
- yarn, fibre or material specifications;
- installation and operating details;
- fault reports;
- photographs, videos or samples supplied for assessment; and
- records of testing, technical advice, servicing or support.
Supplier and business-contact information
This may include:
- contact details for suppliers, distributors, agents and professional advisers;
- information supplied during negotiations;
- contractual information;
- bank and payment information; and
- records of goods or services supplied to or by Airbond.
Website and technical information
When you use our website, we may automatically collect information such as:
- your IP address;
- browser type and version;
- device type;
- operating system;
- approximate location;
- pages visited;
- time and date of visits;
- referring website;
- files viewed or downloaded; and
- information collected through cookies or similar technologies.
Marketing information
Where applicable, we may record:
- whether you have agreed to receive marketing communications;
- your communication preferences;
- your interest in particular products or services; and
- whether you have opened or interacted with an email.
- How we collect your information
We may collect personal information:
Directly from you
For example, when you:
- complete a website form;
- contact us by email, telephone or post;
- request a quotation;
- place an order;
- request technical support;
- attend a meeting, exhibition or industry event;
- provide us with a business card;
- subscribe to updates or marketing communications; or
- enter into a commercial relationship with us.
From your employer or organisation
Your employer, colleague or another representative may provide your contact information where you are involved in an enquiry, order, contract, project or support request.
From third parties
We may receive information from:
- distributors, agents or commercial partners;
- existing customers or suppliers;
- trade associations;
- professional advisers;
- delivery and logistics companies;
- publicly available business directories;
- company websites;
- Companies House;
- credit-reference or fraud-prevention services, where appropriate; and
- other lawful public sources.
Automatically through our website
Technical and usage information may be collected through server logs, cookies, analytics services and security systems.
- How and why we use your information
We will only use personal information where we have a lawful reason to do so.
Responding to enquiries
We use your information to:
- respond to questions;
- provide product information;
- arrange meetings or consultations;
- assess your technical requirements;
- recommend potentially suitable products; and
- prepare quotations.
Our lawful basis will usually be:
- taking steps at your request before entering into a contract; or
- our legitimate interest in responding to enquiries and developing our business.
Processing and fulfilling orders
We use your information to:
- process orders;
- manage customer accounts;
- arrange manufacture, supply and delivery;
- issue invoices;
- collect payments;
- provide order updates; and
- manage returns, repairs and warranties.
Our lawful basis will usually be:
- performance of a contract;
- taking steps before entering into a contract;
- compliance with our legal obligations; or
- our legitimate interests in operating and administering our business.
Providing technical support
We use your information to:
- diagnose product or application issues;
- provide installation or operating advice;
- recommend components, accessories or replacement parts;
- maintain support records;
- arrange servicing or repairs; and
- improve our products and technical documentation.
Our lawful basis will usually be:
- performance of a contract;
- compliance with a warranty or support obligation; or
- our legitimate interests in supporting customers and improving our products.
Managing business relationships
We use personal information to:
- communicate with customers, prospective customers, suppliers, distributors and business partners;
- administer contracts;
- maintain account records;
- manage projects;
- review supplier performance; and
- maintain accurate commercial records.
Our lawful basis will usually be:
- performance of a contract;
- compliance with a legal obligation; or
- our legitimate interests in managing our business relationships.
Accounting and legal compliance
We use information to:
- maintain financial and tax records;
- issue and retain invoices;
- comply with accounting requirements;
- respond to lawful requests from authorities;
- prevent and investigate fraud;
- manage legal claims; and
- establish, exercise or defend our legal rights.
Our lawful basis will usually be:
- compliance with a legal obligation; or
- our legitimate interests in protecting our business and legal position.
Improving our website and services
We may use technical and usage information to:
- maintain and secure the website;
- understand how the website is used;
- identify technical problems;
- improve navigation and content;
- measure the effectiveness of website pages; and
- protect against malicious or fraudulent activity.
Our lawful basis will usually be:
- our legitimate interests in operating a secure and effective website; or
- your consent where non-essential cookies or tracking technologies are used.
Marketing and business development
We may use business-contact information to:
- tell you about products, services or developments that may be relevant to your organisation;
- follow up previous enquiries;
- communicate with existing customers;
- invite contacts to exhibitions, demonstrations or industry events; and
- maintain professional business relationships.
Our lawful basis may be:
- your consent; or
- our legitimate interests in promoting our products and services to relevant business contacts.
We will comply with applicable direct-marketing and electronic-communications rules.
You can ask us to stop sending marketing communications at any time by using the unsubscribe facility provided or by contacting us.
We will not use your information for marketing where your interests, rights or freedoms override our legitimate interests.
- Business-to-business communications
Many of the people we communicate with act in their professional capacity on behalf of a company or other organisation.
Business-contact details can still constitute personal information where an individual can be identified. We therefore handle named business contacts in accordance with applicable data protection law.
We may retain professional contact details where it is reasonable to do so for customer service, commercial correspondence, product support and relevant business-to-business communications.
- Cookies and website analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites operate, remember preferences, maintain security and understand how visitors use the site.
Cookies may include:
Strictly necessary cookies
These are required for the website to function correctly or to remember your privacy choices.
These cookies do not generally require consent.
Analytics cookies
These help us understand how visitors use the website, such as which pages are visited and whether errors occur.
Where required by law, analytics cookies will only be placed after you have given consent.
The website currently uses: Google analytics.
Security and performance technologies
Our hosting, firewall, content-delivery or security providers may process IP addresses and technical information to deliver and protect the website.
The website currently uses: Wordfence.
You can manage non-essential cookies through the cookie-management tool displayed on the website.
Further details should be provided in a separate Cookie Policy or cookie-preference panel.
- Who we share personal information with
We may share personal information with trusted third parties where necessary, including:
- website-hosting and IT providers;
- cloud-storage and email-service providers;
- website-security and firewall providers;
- analytics providers;
- payment processors and banks;
- accountants, auditors and professional advisers;
- delivery, freight and logistics companies;
- distributors, agents and commercial representatives;
- manufacturers and component suppliers;
- technical consultants and service engineers;
- insurers;
- legal advisers;
- government departments, regulators, courts or law-enforcement bodies; and
- prospective purchasers or advisers involved in a sale, restructuring or transfer of the business.
We only share information where there is a lawful reason to do so.
Service providers acting on our behalf are expected to process personal information only for the agreed purpose, keep it secure and comply with applicable data protection law.
We do not sell personal information to third parties.
- International transfers
Airbond works with customers, distributors, suppliers and business contacts internationally.
As a result, personal information may sometimes be sent to or accessed from countries outside the United Kingdom.
Some of our technology providers may also store or process information outside the UK.
Where a restricted international transfer takes place, we will use an appropriate legal safeguard where required. This may include:
- transferring information to a country covered by UK adequacy regulations;
- using approved contractual protections;
- carrying out an appropriate data-protection assessment; or
- relying on another lawful exception where permitted.
You can contact us for further information about the safeguards used for international transfers relevant to your information.
- How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods will depend on the type of information and the context in which it was collected.
As a general guide:
- general enquiries that do not lead to a commercial relationship may be retained for up to [two years];
- customer, quotation, order and support records may be retained for the duration of the business relationship and for up to [six or seven years] afterwards;
- financial, invoice and tax records will normally be retained for at least the period required by law;
- warranty, servicing and product-support records may be retained for the expected operational life of the relevant product where reasonably necessary;
- supplier and contractual records may be retained for the duration of the relationship and for an appropriate period afterwards;
- marketing information will be retained until you unsubscribe or object, subject to retaining a minimal suppression record so that your preference can be respected;
- website security logs will generally be retained for a limited period unless required to investigate an incident; and
- information relevant to a complaint, dispute or legal claim may be retained until the matter and any applicable limitation period have ended.
We may securely anonymise information so that it can no longer identify an individual. Anonymised information may be retained for statistical, technical or research purposes.
- How we protect your information
We use appropriate technical and organisational measures intended to protect personal information against:
- accidental loss;
- unauthorised access;
- misuse;
- alteration;
- disclosure; and
- destruction.
These measures may include:
- access controls;
- password protection;
- website and network security;
- firewalls;
- backups;
- malware protection;
- secure hosting;
- software maintenance; and
- limiting access to personnel and service providers with a genuine business need.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
- Your data-protection rights
Depending on the circumstances, you may have the right to:
Access your information
You may ask for a copy of the personal information we hold about you.
Correct your information
You may ask us to correct information that is inaccurate or complete information that is incomplete.
Request deletion
You may ask us to delete your personal information in certain circumstances.
This right does not apply where we need to retain information to comply with the law, fulfil a contract, protect legal rights or for another lawful reason.
Restrict processing
You may ask us to limit the way we use your information in certain circumstances.
Object to processing
You may object where we rely on legitimate interests to process your information.
You have an absolute right to object to the use of your personal information for direct marketing.
Data portability
In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format or transfer it to another organisation.
Withdraw consent
Where we rely on consent, you may withdraw it at any time.
Withdrawing consent will not affect processing carried out lawfully before consent was withdrawn.
Rights concerning automated decisions
You may have rights where a decision producing legal or similarly significant effects is made solely by automated means.
Airbond does not ordinarily make significant decisions about individuals solely through automated processing.
- Exercising your rights
To exercise a data-protection right, please contact:
Email: [email protected]
Post:
GTW Developments Group Ltd T/A Airbond
Unit 1, Pavilion Industrial Estate
Pontypool
NP4 6NF
United Kingdom
We may need to ask for information to confirm your identity before responding.
There is normally no fee for exercising your rights. However, the law may allow us to charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.
We will respond within the timeframe required by applicable data protection law.
- Complaints
Please contact us first if you have concerns about how we have handled your personal information so that we have an opportunity to investigate and resolve the matter.
You also have the right to complain to the UK data-protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Further information is available through the Information Commissioner’s Office website.
- Third-party websites
Our website may contain links to websites operated by other organisations.
We do not control those websites and are not responsible for their privacy practices.
You should review the privacy policy of any third-party website before providing personal information.
- Children’s information
Our website and products are intended for businesses and professional users and are not directed towards children.
We do not knowingly collect personal information from children through the website.
Please contact us if you believe a child has submitted personal information to us.
- Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- our website;
- the services and technologies we use; or
- legal and regulatory requirements.
The latest version will be published on this page and identified by the “last updated” date.
- Contact us
Questions about this Privacy Policy or the way Airbond handles personal information may be sent to:
GTW Developments Group Ltd T/A Airbond
Unit 1, Pavilion Industrial Estate
Pontypool
NP4 6NF
United Kingdom
Telephone: +44 (0)1495 755661
Email: [email protected]
